Shipping policy

NO.11 Shipping Policy

At NO.11, we are committed to providing a premium experience, not just with our innovative products but also through our seamless shipping process. Below is our detailed shipping policy to ensure clarity on delivery expectations.

Shipping Timeframes

We aim to process and dispatch orders as quickly as possible. Once your order has been placed, it will typically be processed within 1-2 business days. After processing, shipping times vary based on your location:

  • United States: 5-10 business days
  • Canada: 7-14 business days
  • Europe: 7-14 business days
  • Asia: 7-14 business days
  • Australia & New Zealand: 7-14 business days
  • Other Regions: 10-20 business days

Shipping Rates

Shipping rates are calculated at checkout and are based on your location and the total weight of your order.

  • Standard Shipping: Free on orders over $50 (or equivalent in your local currency).
  • Expedited Shipping: Available at an additional cost, depending on your location.

Tracking Information

Once your order has been shipped, you will receive an email with tracking information. You can monitor the progress of your delivery through the provided tracking number.

Delays and Exceptions

While we strive to meet the above delivery times, please note that unforeseen factors, such as customs processing delays, local courier issues, or natural events, may cause slight variations in the delivery timeframe.

If your order is delayed beyond the expected timeframe, please contact us at support@no11.cc, and we will do our best to assist.

International Shipping & Customs

For international orders, customs fees or import duties may apply depending on your country’s regulations. These additional charges are the responsibility of the customer.